After delivering my first paid speech I went back to my hotel room and had an epiphany that this is what I want to do for the rest of my life: ‘Change the world for the better, one presentation at a time.’ This is my calling. This is what I do best in life. And the best part is that I absolutely love doing it.​

Years ago, I got a call from the hospital about my mother. Her needs and wants were not being taken care of and she was miserable and treated unfairly.​

I’ve always found that the world was unfair and because of how my mother was treated I had a giant chip on my shoulder about the establishment taking advantage of her, which spilled over to my conviction.​

That’s the moment I became passionate about customer service. I wanted to build a customer service department from scratch. ​

Once I started speaking about it, it changed my mission to transform healthcare to be built around the patient – not the establishment. Patients deserve passion, kindness, and respect. Those are my core beliefs which I make the focus of every presentation.​

Confucius said: “Choose a job you love and you will never have to work a day in your life”

I look forward to working with you, your team, and your event to make it a life changing experience!

Sincerely,

Brian Lee, CSP HoF