The New Role of the Health Care Leader™
Inspiring Customer and Employee Loyalty
Becoming an Employer and Provider of Choice
You will learn how to:
- Motivate everyone through the power of purpose.
- Transform your service delivery by focusing on the “soft” intangibles that create hard results.
- Break through to the 90th percentile in patient satisfaction scores by implementing the “Three” Cornerstones of Culture Change.
- Create absolute leadership accountability through the 6 Steps of Service Transformation.
- Execute service initiatives with a sense of urgency and commitment.
- Achieve overlap and buy-in at every level.
Seminar Attendees Say it best:
“Lots of great information. If we all only implement one idea we will be set.”
– Theresa Frazier, Dir. of Homecare, Parkview Medical Center, CA
“How important the intangibles are for excellence in service. We need to reward for these even when they can’t be measured.”
– Peggy Curvala, Trustee, Benewah Community Hospital, ID
“Great content, excellent presentation, invigorating.”
– Jan Ferguson, Dir. Wound Center, Parkview Medical Center, CA