The HCAHPS Hospital of Choice™
Leveraging the HCAHPS Survey to Become
the Employer and Provider of Choice
You will learn how to:
- Send a wake-up call to leaders and staff about previously unknown patient dissatisfiers and how to eliminate them.
- Break down departmental silos and achieve organization-wide literacy about the HCAHPS Survey results.
- Gain active, enthusiastic frontline buy-in and ownership to improve the patient experience at the bedside and from support services.
- Build a patient-driven culture of compassion and love through the three cornerstones of culture change.
- Improve employee morale as a necessary first step to providing world-class customer satisfaction.
- Inspire and engage leaders at every level to implement 23 critical best practices through a 100 Day Rapid Action Program.
- Improve patient satisfaction to the 90th percentile and reduce controllable turnover by 50% in three years.
- Implement 10 breakthrough recommendations to become the employer and provider of choice.
Seminar Attendees Say it best:
“This presentation was packed with useful information and actionable recommendations to build service excellence.”
– Carol Chandler, Shady Grove Adventist Hospital, Rockville, MD
“Thank you for helping to make our event a success and for supporting us in our journey towards achieving the 95th percentile in overall patient satisfaction.”
– J.P. Gallagher, Director, Surgical & Outpatient Services Advocate Christ Hospital and Medical Center