Secrets of Accountability and
Empowerment for HCAHPS Success™
Hardwire Best Practices for Successful Leader, Staff, and Physician Engagement to Achieve Exceptional Patient Satisfaction.
You will learn how to:
- Initiate administrator initiated systems for organizational accountability.
- Achieve director/middle manager ownership of HCAHPS best practices.
- Gain physician engagement in continuous HCAHPS improvement.
- Improve frontline empowerment to achieve higher expectations of world-class patient satisfaction.
Seminar Attendees Say it best:
“Very dynamic and energetic speaker with great information on how to improve opportunities to change the culture of an organization, permanently.”
– Cindy Noonan, ValleyCare Health System, Pleasanton, CA
“Enthusiastic, informational presenter with high content value.”
– Jack Olden, VHA